Apprenticeships
An Apprenticeship framework is a comprehensive, work based learning model for new entrants to an industry and also for those already in employment, many of whom would benefit from further skills training including literacy, numeracy and IT. Apprenticeships are fully or part funded by the Government and so training costs can be substantially reduced.
Apprentices will receive high quality on and off the job training and support. Delivery is generally in the workplace, usually requiring 5 – 10 days tutor led training to achieve the Key/Functional Skills and Technical Certificate. Variations on the delivery model can be accommodated e.g. off the job training could be delivered in one 2 week course or as a series of up to five 2 day modules.
Level 2 IT Users Apprenticeship
This Apprenticeship programme is designed for new entrants to roles in which they will be working with IT systems and software in a non-technical capacity. The framework offers a wide range of optional units that the apprentice can study to match their particular organisational and job role requirements. Read more
Level 2 Business Administration Apprenticeship
This level 2 programme is suitable for anyone working in or about to enter the sector – it will improve personal skills and knowledge in a broad range of competencies. At level 2, the learner will develop and subsequently demonstrate their ability to competently perform a wide range of role specific activities. Read more
Level 2 Customer Service Apprenticeship
This level 2 programme is suitable for anyone working in or about to start in a customer service role. The aim of this qualification is to contribute to the skills, knowl¬edge and overall performance of the industry’s workforce. It provides a first insight into the principles and processes of the delivery of cus¬tomer service and at level 2, the learner will develop and subsequently demonstrate their ability to competently perform a wide range of role specific activities. Read more
Level 3 (Advanced) Business Administration Apprenticeship
The learner should be working or seeking to work in an administrative role with higher levels of autonomy and/or responsibility which may include responsibility for other staff. The qualification will further develop existing knowledge and competence (possibly gained at L2) in a wide range of administrative activities. Read more
Level 3 (Advanced) Customer Service Apprenticeship
The framework is suitable for those who are working or seeking to work in a Customer Service role with higher levels of autonomy and or responsibility which may include responsibility for other staff. As a progression qualification, the Level 3 syllabus will further develop existing knowledge and competence (possibly gained at L2). Read more