Specialist Short Training Courses
Level 2 BTEC Principles of Business and Administration (Award/Certificate)
This qualification is suitable for anyone working or seeking to work in a business administration role. The qualification provides learners with an introduction to the Business and Administration environment and will offer the opportunity to develop essential knowledge such as personal responsibilities, working with and supervising others, managing information and producing documents and providing and maintaining administrative services.
Course Duration: The course is usually delivered over 2 - 3 tutor led training days with an element of private study - total time on programme is usually 2 - 4 weeks.
Level 3 BTEC Principles of Business and Administration (Award/Certificate)
This qualification is suitable for anyone working or seeking to work at a higher level in a business administration role. The qualification incorporates and further develops existing knowledge and understanding (possibly gained at Level 2) to allow learners to work at a higher level in a business and administration environment. The Level 3 Award provides learners with a choice of optional units covering more specialist areas such as innovation and change, budgeting, project management or working in public services which will allow them to tailor the qualification to their own needs.
Course Duration: The course is usually delivered over 4 - 6 tutor led training days with an element of private study. total time on programme is usually 4 - 8 weeks.
Level 2 BTEC Award in Customer Service (Award/Certificate)
This qualification is suitable for anyone working or seeking to work within a customer service role; it provides a first insight into the principles and processes of the delivery of cus¬tomer service. The Level 2 BTEC Award in Customer Service is designed to provide opportunities for learners to develop a range of skills and techniques, personal qualities and attitudes essential for successful performance in a customer service environment.
Course Duration: The course is usually delivered over 2-3 tutor led training days with an element of private study. Total time on programme is usually 2-4 weeks.
Level 3 BTEC Award in Customer Service (Award/Certificate)
This qualification is suitable for anyone working or seeking to work at a higher level in a customer service role. The qualification incorporates and further develops existing skills and knowledge (possibly gained at Level 2) to allow learners to work at a higher level in a Customer Service environment. This qualification is for learners who are or will be involved in applying their knowledge and skills whilst carrying out a broad range of varied work activities, most of which are complex and non-routine. Their job role will have considerable autonomy and responsibility, and often require them to manage others as part of a team.
Course Duration: The course is usually delivered over 4 - 6 tutor led training days with an element of private study.- total time on programme is usually 4 - 8 weeks.
CIEH Level 2 Award in Health and Safety in the Workplace
This award provides employees with an understanding of their roles and responsibilities in relation to Health and Safety. The course can readily be tailored to businesses and individual needs to demonstrate the relevance and practicality of the learning in the workplace.
Course Duration: This is a 1 day course (7 hours) with a multiple choice examination at the end of the day. Read more.
CIEH Level 2 Award in Manual Handling
This course introduces candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to develop safer manual handling techniques in the workplace.
Course Duration: This half day course is normally delivered over 3hrs with a multiple choice examination at the end of the course. Read more.
IOSH Managing Safely Award
This award is for managers and supervisors in any sector or organisation. It is designed to enable managers to develop and apply health and safety policy and processes within their teams. It is accredited through the Institute of Occupational Safety and Health which is the chartered body for health and safety professionals.
Course Duration: The award is normally delivered over four or five days with a flexible delivery model to suit customer requirements. The course comprises 4 days classroom work with an assignment completed at home (within a 2 week period). The 5 day course is very similar but comprises 5 days classroom with the final day as a tutor facilitated assignment. Read more.
First Aid at Work Training (HSE Approved)
These courses have been developed to support organisations to meet their regulatory obligations in the work place. PDM has developed 4 courses for various levels of competence which are:
- Emergency First Aid at Work (1 day) - Learn basic first aid
- First Aid for the Appointed Person at Work (1 day) - Learn basic first aid
- First Aid at Work (3 days) - Qualified first aider
- First Aid at Work Refresher (2 days) - Qualified first aider
All courses are HSE approved and lead to a recognised qualification. Read more