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West Berkshire Mencap

Key Benefits

  • Staff legally required to hold a Level 2 qualification in Health & Social Care
  • Training delivered by PDM on evening and weekend shifts
  • Staff matched to courses according to their experience
  • Immediate start on Diplomas and Apprenticeships


West Berkshire Mencap was first set up as a local society in 1954, to provide high quality services for people with learning disabilities, their families, carers and professionals.

In 1996 the society moved into purpose built premises in Newbury, generously donated by local company Trencherwood and opened by H.R.H the Queen.

Lucy Dodd is the Domiciliary Care Manager for Your Choices services, providing domiciliary care and 20111107113501-Lucy-Dodd-Mencap-web-pic.jpgoutreach to adults and children with learning disabilities.

Following a CQC inspection, Lucy was faced with the challenge of training 75% of the newly recruited staff to Level 2 in Health & Social Care, a legal requirement of the sector. Lucy contacted PDM Training & Consultancy to help assess the training needs and to make recommendations for a training plan.

Following meetings with Lucy and the HR department, PDM proposed a plan that started inexperienced staff on Health & Social Care Apprenticeships to give them the breadth and depth of knowledge required, and more experienced staff on the Health & Social Care Diplomas at Level 2 and 3. Where possible, government funding was accessed to help towards the cost of the training.


15 staff are now undergoing training at various levels, with more to follow.  

Lucy said, 'PDM were excellent and we are very pleased with their service. Their assessors are extremely flexible about fitting in with our working patterns which is important as more of our staff work weekends than during the week. Training is very important to us, not only is it a legal requirement, it boosts staff confidence and morale. Staff are feeling very positive about their training programmes, and feel valued as a team.'

Emily Velvick is one of the Keyworkers undergoing training. Emily said, 'I am feeling very positive about my training, I'm learning new skills and I feel I am an important member of the team.' 

Kerry Thompson, Head of Training Operations at PDM said, 'Our flexibility in workplace delivery means we are responsive to the employer's needs and can accommodate out of hours training such as evenings and weekends - something that is important to Mencap where personal care is often delivered at bed time and many staff work weekend shifts.'



PDM were excellent and we are very pleased with their service. Staff are feeling very positive about their training programmes.

Lucy Dodd, Domiciliary Care Manager*