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Courses

PDM are fully qualified to give information advice and guidance to help individuals find the right course for them. We also offer a full consultancy service to help design bespoke training, particularly in the Defence sector. If you don't see a course that suits your needs please contact us and we will be happy to discuss your requirements. 

For Apprenticeship information please CLICK HERE.

Business Support

Business Administration Advanced Apprenticeship

This advanced Apprenticeship is for those working or seeking to work in an administrative role with higher levels of autonomy which may include responsibility for other staff.

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Business Administration Apprenticeship

This Apprenticeship is suitable for anyone working in or about to enter an office working environment. It will improve personal skills and knowledge in a broad range of competencies.

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Business Administration NVQ2 Certificate

This NVQ is designed for administrative staff in all sectors of industry and commerce. It is particularly suitable for candidates working in an office environment.

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Business Administration NVQ3 Diploma

This advanced NVQ is designed for administrative staff in all sectors of industry and commerce.

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Customer Service Advanced Apprenticeship

This apprenticeship is suitable for those who are working or seeking to work in a Customer Service role with higher levels of autonomy and/or responsibility which may include responsibility for other staff.

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Customer Service Apprenticeship

This Apprenticeship teaches the skills required to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors. Good customer service is key to the success of any business or organisation.

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Customer Service NVQ2 Certificate

This qualification is designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks or call centre staff.

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Customer Service NVQ3 Diploma

This qualification is designed for those who are responsible for the delivery of customer service, but who also have to monitor and develop the quality of customer service given, and who may be in charge of their own department or team.

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IT Users (ITQ)

This apprenticeship programme is designed for new entrants to roles in which they will be working with IT systems and software in a non-technical capacity.

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