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Business Administration Apprenticeship

Sector: Business Support
Type of Qualification: Certificate
Programme: Apprenticeship
BS Entry Standard: E3
Level: L2
Duration: 12 months

This Apprenticeship is about playing an important support role within a business or organisation.

Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job.

As a business and administration apprentice, your exact duties will depend on your employer. It’s likely that you’ll be working with a team or member of staff to handle various tasks. You may be typing up board meeting documents, putting financial information together in spreadsheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

Job Roles:

  • Admin Assistant
  • Data Entry Clerk
  • Filing Record Clerk
  • Junior Secretary
  • Office Clerk

This Apprenticeship is made up of five core elements:

  • Level 2 BTEC Certificate in Principles of Business and Administration
  • Level 2 NVQ Certificate in Business Administration
  • Functional Skills Maths Level 1
  • Functional Skills English Level 1
  • Functional Skills ICT Level 1

It is normally delivered in the workplace as a bespoke programme over a period of 9 - 12 months dependent on the commitment of the employer and apprentice.

To gain the full qualification candidates are required to complete 2 mandatory units, plus a further 3 optional units from a choice of 24.

Mandatory Units:

  • Carry out your responsibilities at work
  • Work within your business environment

Optional Units:

  • Ensure your own actions reduce risks to health and safety
  • Manage customer relations
  • Manage diary systems
  • Organise business travel and accommodation
  • Deal with visitors
  • Process customer financial transactions
  • Operate credit control procedures
  • Store, retrieve and archive information
  • Research and report information
  • Organise and support meetings
  • Use IT Systems Level 2
  • Use IT to exchange information level 2
  • Word processing software Level 2
  • Spreadsheet software Level 2
  • Database software Level 2
  • Presentation software Level 2
  • Specialist or bespoke software Level 2
  • Use a telephone system
  • Operate office equipment
  • Prepare text from notes
  • Prepare text from shorthand
  • Prepare text from recorded audio instruction
  • Produce documents
  • Work effectively with other people

In order to achieve any unit, candidates must demonstrate that they meet the relevant stated outcomes and demonstrate the required knowledge and understanding. This will be achieved through a balance of observations carried out by the assessor and workplace evidence produced by the candidate.


For more information call us on 0113 2709637 or email us on [email protected]

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